You can modify or cancel your order before it ships. Please let us know at firstname.lastname@example.org and we will be happy to assist you.
We would like you to have a pleasant experience shopping with us. If for any reason you are not entirely satisfied with your purchase, you can return the products to us and use our easy-return service.
PLEASE NOTE, DUE TO CUSTOMS COMPLEXITY WE DO NOT ACCEPT RETURNS FROM RUSSIA.
You've got 14 days to return the items you don’t want to keep. Please follow the below steps:
STEP 1 - Send us an email to email@example.com with the items information and the reason you want to submit a return.
STEP 2 - We will send you back a prepaid shipping label to attach to your package, as well as detailed instructions for next steps.
STEP 3 - Pack up your items and ship the package back to us, no later than 7 days after the shipping label was produced and sent to you. We may not be able to process your refund if you send the package later than stated above.
STEP 4 - Upon receival, we will verify the returned items are qualified for a refund and will notify you by email. Please note, that unless faulty, items must be returned with all original packaging, tags and labels, undamaged and not used. We may have to reject the return, in case the items are returned to us in an unsuitable condition.
You will receive a full refund within 14 days from receipt, in the same form of payment originally used for the purchase.
DOMESTIC ONLINE EXCHANGES - WITHIN ISRAEL ONLY
If you need to exchange a product for the same item but a different size, please follow the Return steps and send us an email to firstname.lastname@example.org with the new item information.
Upon receival, we will send you your new item free of charge, as a complimentary service. You've got 14 days to submit your exchange.
Currently, International orders cannot be exchanged online. Please submit a return and then place a new order.
IN STORE EXCHANGES AND RETURNS
You are welcome to visit us at the Tel Aviv flagship store at 23 Melchett st. and return or exchange your items. Just come over with the items, your order number and a formal ID and will make sure to exchange your items or issue a refund.
If you want to exchange your item for a different size or color, please send us an email to email@example.com prior to your visit and we will make sure the new item waits for you in the store.